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Sometimes it's easier to swap out at the store where you purchased it but the manufacturer may send parts. You could email them and see.

It sounds like you have a faulty hygrometer on the incubator. I've had my NR360s for 3 years and the hygrometers are still working well so it might be worth exchanging the incubator if it's brand new.

I'm not going to lie, turning is important in early incubation but we can't really predict how the hatch will be impacted. Sometimes they're perfectly fine and sometimes you experience an increased percentage of quitters. Fingers crossed your hatch still goes great since you caught it early! :)

It sounds like the digital components may be damaged then. Water can do this if you're not careful when cleaning the unit or something may have come loose. FIRST send an email to the manufacturer to see if they have any guidance for you. SECOND If you know someone savvy with wiring they might...

Have you tried doing a factory reset?