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The humidity reading has been calibrated before shipping, so when replaced with a new humidity sensor, the originally calibration for humidity sensor may need to re-calibrated to match the new sensor you just installed, this incubator has built-in calibration function can be used for calibrating...

New batches have been pre-sinstalled fan cover and foam guard, if you not sure, open the retail box, if you can see the fan cover installed, means the foam guard also has been installed inside the incubator, no need to take time to request any other parts, just plug and play.

Geese eggs probably are too larger for the existing egg turner, if wan to use NR 360 to hatch geese eggs, need to remove the egg turner and manually turn the eggs.

When you plug in power, the egg turner won't start to rotate immediately, it will rotate 5 seconds every 60 minutes, the 5 seconds rotate can turning eggs around 180 degrees.

1) when you manually adjust the hatch days, the timer will countdown per the new days, no matter where you set the timer countdown from, day 10 or day 12, the egg turner only will stop turning when DISPLAY show day 3 . So you don't need to reset to set day 12, just add two days (10+2). However...

If the heater indicator light is blinking normally, it means the heater still working correctly to maintain 99.5F and the humidity reading issue of show "5" won't affect hatch. Thank you for reminding us on this, we will revise the instruction sheet to add this information in following...

Yes, could set to 28 days. Press and hold the “MENU” button for 3 seconds, the pre-set “99.5” °F will blink on the screen, continue to press the “MENU” button once will enter into hatch days setting mode, the screen will blink “d - 21”. Then use “+” and “-” to adjust hatch days to 28 days, after...

Yes, timer count down won't auto back to 21days after each completed hatch, even it is unplugged for a long time. We programmed it like this is because it is normal sometimes some chicks will later hatch until 22~23, if timer will auto back to 21 days after countdown to 0 day, then on day 22...

Does the heater indicator light still blink ? the heater indicator light is located next to the temperature display. What is the humidity reading now on incubator? And what it the room temp ?

Please contact Harris Farms LLC, they will send an additional fan cover, when you receive it, it can be installed onto your incubator within 10 seconds.

It is correct the reading still is 8 days after you unplug and replug power, the incubator has memory function to avoid power outage will clear the hatch days countdown data. It means after each hatch when countdown to 0 day, the incubator won't auto back to 21 days when replug it for next...

Please try below suggestion: 1) unplug the incubator power connector which located on the back of the incubator top cover for 2 minutes 2) replug that power connector, ensure the connector is pushed fully home in its socket 3) reset the incubator by pressing “MENU” and “-“ buttons at the same...

What is the humidity reading if you only fill chamber A? In general, only fill chamber A is enough to get 45~50%, under the conditions of: - chamber B is being blocked by the red plug - water level in chamber A higher than the bottom rectangle inlet hole - couple hours needed for humidity to...

Is there any water in Chamber "A" when you saw humidity reading is 9 or 11?

Suggest to fully open the air vent for last 3 days; in general, chick will com out of the egg within 24 hours from the the time you see holes on the eggs.

80~85% for the last 3 days is too much, suggest to fully open the air vent to reduce humidity level.

It is very safe for you to open the bottom panel to check from the back side of the hole to see if water can leak into the base. Another easier way to see if this hole is leaking: filling water in that channel (channel B) for one day, if there is no water leaking out to the table after one day...

If egg develop correctly, we will see embryo is similar as "floating" in the egg, when you slightly/gently turn the eggs.

Suggest to set room temp 74F, and fully open the air vent.