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HI, I did contact customer service. They want me to take a video of the turner turning and send it to them. Everything is installed correctly. The incubator currently has 56 eggs in it so it is a bit difficult to get in there and mess with it with all the eggs in there. Thank you.

I have Brinsea Ovation 56 eco Incubator that was purchased less than 2 years ago. It worked fine for the first 3 hatches, then the turner stopped working. It will turn the racks a little bit, but does not flip them over to the opposite side like it is supposed to. It seems like the turner...