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I'm sorry to hear that. Too often people think Amazon means the warranty is there. Or that there is someone there to reply to emails or calls. Ours is a small company, but we've been answering the same phone number and email for 14 years. And honoring our warranty. Just this morning I was...

This is our strong point. Benjamin Franklin said “The bitterness of poor quality remains long after the sweetness of low price is forgotten.” Our doors rarely have any issues in the first 4 years. Even the batteries typically last 5+ years. If the bottom hinge is never lubricated, then that...