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Depending on how long the chicks spend at TSC before you get them, they may be nicely warmed and fed by the time you get them. And the ones that arrived in bad shape may die at the store, but that leaves TSC to take the loss, instead of you complaining directly to the hatchery. You are only...

Cackle has information on their website. https://www.cacklehatchery.com/guarantees-policies/ Search "heat bulb" to find the section in that long page. Here is an excerpt: That page also has links to two posts on Cackle's blog...

If that has given you good results in the past, I would suggest you try it again this time. It might continue to work just fine for you. But if you have chicks that are huddling and peeping, or otherwise not doing well, consider putting them in a brooder with a solid bottom and a suspended heat...

Do you have a photo? I do not think I have heard of something like that before. With either a brooder plate or a heat lamp, it is important that the chicks have a warm place and a cool place. Healthy chicks will move back and forth between temperatures to keep themselves comfortable.

In some cases, yes it can make the difference between live chicks and dead chicks. In other cases, chicks seem to do fine with either heat source. It appears to make the biggest difference with chicks who had a hard time in shipping (cold weather or extra days.) If the chicks arrive chilled...