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Thanks everyone for your replies! I ended up taking a bowl of warm water and holding chick by the head and submerging him (I had a space heater going right next to the bowl to keep him/her warm). I had to leave him in there for quite a while and the crust still wasn't loosening, so I stuck a bit...

I'm sorry if this has been addressed before, I don't want to waste any time searching so I can get fixing this poor thing. I had a chick hatch last night/this morning, and he is completely crusty. He was in the incubator just a chirping away, so I went to check on him.....his eyes are cemented...