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In short, knowledge varies from store to store, just like any retailer. If you don't like the knowledge or attitute of a particular retailer, you go to the next one down the road. Try some local feed stores. Or just order from the hatchery if that gives you a warm a fuzzy feeling. With TSC...

They were taking personal information. I did not ask the reason, but it appeared to be a log for ag or health purposes. I think there were some threads on here denoting where they order their chicks from. I go my first chicks last year, and from TSC. I ended up with a odd bunch of birds...