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Many of them will let you attach your order onto theirs. The hatchery them marks or separates them in the box. Then you pick them up at the store. That way you don't have to take off work to pick them up at the post office.
Each location orders from the place that is the most convenient for them. So it varies from store to store. Taking down personal info varies too depending on local ordinances and management policies. Since there are some ignorant people that buy chicks as disposable commodoties for Easter...