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Stormhorse23, yes, that's an awful story, but such a thing could happen when you order from any of the big hatcheries, where massive numbers of chicks are produced and ride on conveyor belts and are sorted into chutes and boxes by the thousands, etc. If you call, they'll usually address it...

McMurray is one of the oldest and best known hatcheries around. They're completely reliable. I ordered from them once, years ago. Eveything went fine.