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I worked for Safeway for over 20 years.
Trust me. They are trying to avoid a lawsuit or lost sales. They just want it to go away and if they have to back-peddle on their own policies they will. They will probably also throw their manager under the bus to do it, too. What we were told...
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Yep... a store is nothing like a restaurant where you PAY them to serve you cooked food to eat...
A store is where you buy packaged food to bring home to eat.. if you eat that food and dont pay for it, it IS stealing..
Not rocket science.
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Tis true...
Again, the bottom line is; it IS illegal to open a product and eat it in a store before you pay for it...And she knew that, but thought herself above those laws.
The bottom line is that you simply cant go around stores eating sandwiches that you have NOT paid for yet and expect to walk away with problems.
She DID eat the sandwich before she paid for it..that IS stealing and very tacky also.
It also figures that she expects to be able to sue the store...