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At this point, I'd be demanding my money back, and insisting they pay return shipping for the birds you already received. Go with someone else. That's ridiculous. Of course, my husband lovingly refers to me as his "pit bull" when it comes to service problems. I ALWAYS get what I want from...

I'm very big on customer service as a whole. I hate the fact that it seems like a lot of big businesses take a slide on that end to save money. Personally, I'd say that I'd give Ideal MAX one more order, and if they don't have it perfect down pat without a hitch.. go elsewhere. That depends of...