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Oh no!! Can you put in a complaint with Fedex? Incubator Warehouse has amazing customer service so I'm sure they'll be able to help you out.

Is the green light on the black battery plug thing (that's the technical term I believe) flashing as well? I had the same problem and it was a faulty plug thingy. I emailed the company and they mailed another one right away. I got the original one to work until the new one arrived by banging...