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They really do have good customer service. I emailed them last night and first thing this morning I got a email saying the replacement part was being shipped.

I received my incubator yesterday, but when setting it up I noticed the dial on my hygrometer was broken. I've emailed the company and sent a picture so hoping that gets fixed. I also pulled the probe away from the fan and pointed it more downwards to about where the egg level would be. Is that...