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That won't help a thing i'm afraid. It will soften but not much else. Do you have any neosporin without pain relief on hand? Better product for what is going on.

I'm wondering if his tear duct has gotten blocked, his eye is bubbly. Just my two cents but i'd try to clean him up with a cotton swab and warm water then apply a stye cream "for people" to the inner corner and top of the lid and see if it gets any better.

What is under the crust? Any luck softening and removing it at all?