How long has the chick been hatched? if caught very early, this type of wry neck can supposedly be helped by physically retraining the neck. The neck and toes are curled because the chick spent too much time in the egg. The chick absorbed its yolk and because they grow so quickly, the tendons...
For your heat plate, I’ve found with small chicks, put a small wash cloth under the center of the plate, this will lift the chick higher, and the cloth holds the warmth better than bedding, paper towels, or shelf liner. I haven’t seen your plate so I don’t know the size discrepancy between chick...