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Okay, fair enough. I thought you were saying they needed to fix it a different way

*Jacin Whatever, so sorry my suggestion for how I guesstimate arrival time was not worth the time it took to read. I personally rarely have tracking information, hence that part of my post.

What do you expect them to do then? They couldn't send the chicks out, and it is not a better idea to upset hundreds of customers instead of tens

There is very rarely tracking information that is updated. I just look up how long it takes to drive from my post office to the hatchery toen and then divide by 18 to get an idea of how many days it will be

They ship without heat packs for certain amounts of birds so that they don't overheat

They certainly handled this one better than when I've interacted with them. I love their birds, but not their service unfortunately

The canceling moving to the end of the line is very normal, especially with sold out breeds. Much easier and better businesswise to reroute one weeks of orders in the system and have those people mad than to reroute months of orders and have all of those people upset