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Don't stress about catching her yet. Is your feed a pellet or a crumble? If not I HIGHLY recommend getting a pelleted or crumble feed. The number one thing in your control to prevent illness is what you feed. It may be too late for some birds but for the future a balanced diet is worth its...

Welcome. Poor girl might have something serious going on that you may not be able to fix. Is her belly full and squishy feeling? Is a vet an option? I know you mentioned you aren't sure of their age... Which probably means you have no clue how they've been fed. What are you feeding?