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Well,now I feel bad! I am sorry your first contact with them sucked. I looked on their website and there are also phone numbers. This is the numbers for H and H: By Phone: 512-755-5056 (ask for April) 2nd Contact Phone: 512-755-6180 (ask for Keith) And this is the number for mobile chicken...

I suspect that I use the same feed as you, but I have been very happy with it. I've used several 50# bags and have not had an issue with bugs. I would definitely contact them and if you don't want to replace the bag, tell them you want a refund. It seems to me that their distribution channels...