Sounds like they are busy filling the large customer orders they have and the individual small orders may be suffering as a result. Give them a couple more years to get a solid foundation and they should be fine all around.
I may still give them a try later in the season. Their frying pan...
I am wondering if 2013 will be better for them or not?
Tempted to order their Frying Pan Special because it is a really good price and shipping would be minimal.
May give it a try later in the year and see what happens.