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As someone who is new to chickens, you need to remember that rarely do all the chicks make it. It is not uncommon at all to have several die - they are tiny and fragile. It's normal to have even 10 or 15% die before they make it to maturity. Did you order the bantam white crested black polish...

My two week old goslings have been eating mostly grass since day four or five. I put them outside with a little feed in the dish and they pretty much ignore the feed for the most part.

Yeah, I got 14 goslings on the last shipping date for them! I got them for $5.45, too (it was actually the previous week's special and they were out, but because of a internet problem my order went through and they honored it for the next week). I have given my goslings medicated feed...

I swore I was done with chicks for the year, and then I checked their site Tuesday night, and saw those silkies for $1.40. Ended up ordering 40 silkies and 30 more feather legged... Was so tempted to get some more broilers... I'm an addict! I also got my replacement shipment yesterday, they...

I have ordered 8 batches of birds this year from 3 different hatcheries. I had no problems with any of them, and not a single dead bird until my last shipment, which was from Ideal. But it appears it got sent to the wrong post office and was driven over special, and apparently the postal worker...

I liked how IDEAL even personally responded to the complaint, and even gave the OP help over the phone. When you ship millions of chicks a year, but will still take the time to respond to a problem with an extremely small order (compared to millions of chicks!), that shows they care!