This was the busy season when I worked at the photo lab too. These were the "customers who planned ahead." (I won't mention the people who ordered Christmas cards in August or September; I think they were aliens from another planet.) There were also people who sent out Thanksgiving cards.
The people who were going to mail out 600 cards who ordered a "test card" earned my respect. The people who ordered 600 cards on December 17th and didn't order a test card "because there wasn't time!" were flying blind on some of the more complex layouts.
Yes, we had an order like that. Accordion fold, 6 panel. We printed it exactly as they ordered it, even though CS called and questioned it. "I know what I want! I need it tomorrow!" was the answer. Ok, lady.
Yup, it was not what they thought it was. They did not understand how the fold went. They wanted it redone, shipped next day early am delivery, all on our dime. Uh, no. We sent you what you ordered, we called to double check, you were sure it was what you wanted.
Then there was the lady who ordered the same order again the next day. I questioned it, just in case. CS called, got the story, which was very sad. The customer was totally at fault and said so, didn't ask for anything rushed or a discount. The CS person was in tears when she told me the story, I was in tears after I heard it. I told her to call the customer, tell her I would personally ensure her order was printed and shipped that day, even though I had only an hour or so to get it done. The customer's husband called to thank the CS person for taking care of them. CS passed that on to me. That was one of the customers I broke rules for.
