Hello Deb, What is your incubator manufacturer?
When you candled, was the air cell growth in the range that is recommended for the time period?
Are you using a hydrometer to read moisture? I would highly recommend one if not. For me I weigh the eggs every few days. If you weigh each egg before incubation and document the weigh loss during the 21 days you should reach a 15% weight loss. So for a 100 gram egg by day 20 it should weigh close to 85 grams. You would plot a line from day one to day 20, and each time you weigh, it should be close to the plot line, if not adjust the humidity to either slow the weight of evaporation or quicken it.
Best regards