There are a whole lot of things that affect hatch rate, many you don't have much control over. Health, nutrition, and genetics of the parents make a difference. How the eggs were handled. How and how long they were stored. But usually you get a few to at least start to develop. For none to develop, something is basically wrong and it is probably something basic and simple.
I don't know that specific incubator at all so I can't give you any specific advice. I do believe in calibrating the instruments though and checking it so you know what you are dealing with. That preset could be wrong. I had to adjust mine a little bit but that was just fine tuning. These articles might help, but unless your incubator is way off, I really don't think that is the problem if no egg even started to develop. I'd think it had something to do with the eggs. It's possible something is wrong with that specific incubator. Not that the brand of model is bad, just that specific incubator. Check it out, especially the temperature. But if you are withing a degree or two, you should at least see some development. It would have to be way off for it to be the incubator.
Rebel’s Thermometer Calibration
http://cmfarm.us/ThermometerCalibration.html
Rebel’s Hygrometer Calibration
http://cmfarm.us/HygrometerCalibration.html
I've had 100% hatch rate with mailed eggs before, but you can also get really lousy rates. It not only depends on how thay are packaged and handled during shipping, but what quality the eggs were to start with. Shipped eggs are not always a disaster, but if they were heated really high or handled unusually roughly, that could cause the problem. You just don't know. A lot of this you don't have any control over and neither does the person shipping them.
I don't know where you are, but if you are in the US, I suggest you go to the "Where am I? Where are you?" section of this forum and find your state thread. There are probably BYC members within easy driving distance that can furnish fertile hatching eggs. Another idea is to ask at the feed store. Someone who works there may know where you can find fertile eggs locally. All this is assuming you don't have a rooster and can't hatch your own eggs.
So first check the incubator to see that it is performing the way it should. Then try different eggs.
Good luck!