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Hi, Heartland Hatchery here. I remember this transaction, and I am confident that you got an Embden gosling, not a cross breed. Your bird was healthy and not deformed. We promise to sell healthy birds. We do not promise that every one of them will be show quality. Having said that, we have had many of our birds end up at the Mo State Fair, but again, we don't claim that our birds are show quality. If we had of, there would be a reason to refund your money. We didn't claim that, so therefore, that is why your request for a refund was denied. We are not out to cheat people, and we do genuinely care about our customer's satisfaction. If my memory is right, my husband offered you another gosling at a reduced price, but I can't say for sure. You didn't want that, you wanted a full refund of your money.My son took his own allowance and bought a Emden goose from Heartland Hatchery/Alan Nieder in April. He was hoping to breed it with his other Emden goose and show it in 4-H. I don't know what the goose is but it is not a purebred Emden. It looks like a crossbreed between an Emblen and African goose. My son cannot show it in 4-H or breed it with his other goose. Long story, short, after several phone conversations with Mr. Nieder, he refused to give my son a refund. $13 is alot for a child to be out of. He did not deliver what he was selling. He has no heart, he is just in it for the money and he doesn't care who he hurts.