Ordered 20 Sweetgrass Turkeys from this business on 3/8/13/ I had initial communication with them on the first day and then hurd nothing from them again. I started emailing them 6/3/13 wanting to know when my poults would be sent. I finally got tired of trying and sent an email asking for a refund. This email received an immediate response (imagine that)! This email stated that I would be hit with a 25% fee because I was cancelling the order and they were slated to ship in July. I replied stating I would take the "chicks" as it was close and I really wanted them. I also told them if they tried to steal 25% from me I would sue with no hesitation. The reply back was they were cancelling the order since I was being difficult and that they are called poults not chicks. I guess asking where your 256 bucks is is being difficult .. All in all I would advise everyone looking for turkeys to look elsewhere as this company is seriously lacking in the communication, customer service and frankly personality department. You can see from the replies they have left for their customers here that they simply do not care about you or your business. STAY AWAY!!! Read more: http://davesgarden.com/products/gwd/c/7218/#ixzz2X9YAiOnM