I bought two of those a couple of years ago and tried to return them. No dice. I hate them too. Very poor design. I can't tell you how many times I've had water all over me and/or the coop floor when trying to fill them. But, since I'm stuck with them and I hate wasting money, I use them...
I just got 27 chicks (2 Polish & 25 black sex links) from Ideal Hatchery a week ago today. Two black sex links were dead on arrival. Figured it was a prob. with shipping (Ideal gave me credit for them), however, two more died 3 or 4 days later, than found a chick last nite that was having...