At least out here they are franchised. Lazy drivers don't give a rats patouty about their customers, but the guys who do care are awesome. Just have to find one, I can't.
I never order from them anymore. It's not the company, it's the driver - they are independent business owners, like a franchise. If you get a good one, I tip them well, order every week, just to keep the guy! We have one that parks their truck at the corner, so that's where I get our stuff.