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Very sorry for your experience. I've only ordered ducklings from a hatchery. They went from CA to FL in October with no problem. I did lose a few but I don't know if it was my inexperience at the time or shipping. I know many people have good experiences with just about every hatchery but...

sugar water or save-a-chik may help. Sounds like it may be due to cold. Did they arrive on time? Contact the hatchery, all of the big ones have guarantees.