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Try directing him to the webpage that Cyn posted. He might need to see it and then he cant blame his wife...

Eldorado! I like that, thanks!

Yeah, that sucks. Little is as deflating as gettin' a sodden egg box in the mail. Talk about your ruined moments. All that waiting and then bammo - nothing! So sorry. But there is little you can do now, really, except look to the future. You can howl for a refund, and you may get one. I hope...