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They promised me a refund. GQF sent me a replacement and they never did send the refund so I sold the incubator to a person here on BYC. Its an excellent quality incubator, but since I've nearly sold out of chickens I didn't need the genesis. I haven't hatched a thing since then. All in all, I...

I got a reply yesterday from them saying they could either refund my bator or ship one from stock to me which should be here in 7-10 days. I asked for a refund. I'll let you know when I've gotten one or the other.

All this is news to me.... I bought a Genesis 1588 and egg turner last October I believe it was. Well mine was great till April when the heating element melted together and spiked the temperature ruining all the precious eggs I had. The fan also quit, which was what originally drew my attention...