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That is great! I'm so glad you stood up for yourself. I'm sorry these clerks did this to you and made the whole post office look bad. I really care about my customers.....and their chickens!

Hope you got this straightened out and sorry you had to go through it. I am a clerk at a post office. You should not have been charged to pick up your chicks. A package intercept is when you are either changing the address on a package mid way or holding it somewhere in the middle of delivery...