I had that issue with my second machine and rare turkey eggs , they sent a replacement and it came broken contact the company . they may do better for you . my first one just crashed so i am done with these machines should of bought the brinsea like i wanted but NO i won one of these in a raffle...
15 cornish eggs ready to go in if bob sends me the machine in time i havent given up . just bummed i love these . company is one i have always trusted as well
Mine spiked to 101 called company as it was loaded with turkey eggs they tried to help with the factory reset it spiked to 102 then i checked my egg thermometer its an egg that sits with the rest said 103 after the spike to 103 on machine i cried . this was yesterday . I have another that so...