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The OP has not been online in over a year, they likely will not respond to your question. Can you post some photos? You mention a nail pointing up - is it broken or growing up? More information would be helpful.

So her crop was empty this morning? If she is drinking lots of water, I would still re-check the crop again in the morning to make sure it's empty again. Chick Starter will not hurt her, if that's what she will eat it's fine. Provide her access to oyster shell free choice.

Let us know what you find out.

What does "normal" mean when you feel the crop? Is it full, hard, soft, squishy, doughy or does she have a sour smell to the breath? Check the crop first thing in the morning before she eats/drinks, that's the best way to check crop function. It should be empty in the morning. How long have...

Yes, you can trim the toenails to see if that helps. You may need to trim just a little, then work on the nails over a few weeks. Here's some helpful tips https://the-chicken-chick.com/when-how-to-trim-chickens-nails/ How long has she been lethargic? Is she able to poop? - photos of the poop...