The new system for reviews is out. Here is the link https://www.backyardchickens.com/forum/viewtopic.php?id=269351 I think that you need to tell people about your bad experience. I hope you have more good experiences as well.
There is a hatchery review post here. I would suggest you fill it out. If possible wait just a little while as I know that it is being redone. I am sorry that you had a bad experience.