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An update on my talking to the company, they have agreed to give me a full refund for the entire order since I have had so much trouble with keeping all the chicks alive on top of not getting half the correct chicks. the customer service agent I talked to was very kind and respectful as well.

Yea a 48 hour guarantee, I have messaged them, they emailed me back once but have not heard back from them since (that was friday). Figured maybe tomorrow they will get back to me, they offered a refund for the wrong chicks that were sent and for the original 3 dead ones. But they have not...

I had indeed introduced them to their water right away, they were in the mail 3 days, they came from Texas and live in Washington so there could have been a wide variety of weather patterns during the time they were in the mail. I did not notice any heat pack, they also did not include any grow...

So I ordered 16 chicks and I got them a few days ago and now 9 have died (most right away first 2 days) idk why they died besides stress, but some have suggested cocci is possible, so I am treating the rest with corid and they seem to be doing fine now, but am wondering how long should I...