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Oh. Might not work like I'm thinking then. I can't tell much from the image in that link. It almost looks like there is some rope down in the pipe.

Well hang on now. Maybe we can fix it somehow. What are the poles made out of? Looks like 1/2" pvc pipe. Anyways looks like they are hollow. Go to a hardware store and get some 3/8" rebar. Cut them in 2' pieces. Hold the fence pipe upright and drop a piece of rebar into the pipe. You may have...

Definately can see in the photo that the poles are not that great. Looks like you have to stab them in the ground and then use a guy wire to pull the net tight but when you look at the gate portion, there does not appear to be any guy wires holding the net up there.

Ha. Yea I guess that was silly of me thinking that. Have you got a link to the product in question so that others may see exactly what you are talking about?

Ha I guess. Never heard of it here. If they sell junk, then a picture or proof is all I need to say don't shop with them.

Do you have some pics of what you rented? Maybe someone on here could help you figure out what is wrong and help you fix it instead of a customer service. Since your very first post is complaining about a rental coop service, it makes me think the problem might be on your end since you can...