Have you checked your junk mail folder for a reply? I emailed back and forth with Rod a few times with no problem.
I've had the Ador1 for less than a week now, but I have to say I'm very happy with it. Even with heavy shade over my coop, the girls are let out with sunrise (which makes us all happy, since that means I'm not woken up by the girls screaming at me to let them OUT already) and they don't have to wait for me to drag my butt out of bed. The first night they did get locked out of the coop. I'm thinking the cause was heavy cloud cover that came in at dusk that cut the daylight sooner than the girls expected. No problem, I just tapped the door open, they all hopped in, and I tapped it closed again. Next day I programmed it for "open early/close late) and haven't had any more problems with that. I really appreciate that it runs on a battery instead of having to run electricity to the coop, or rely on a solar powered cell that wouldn't be able to run in the heavy shade.