Something must be going on. I read a lot of good press on them and decided to order based upon that. Well, now I am awaiting my Paypal claim. They have not responded to Paypal for about a week now. Don't know... I would not order from them again. I went with Cutler. Few extra dollars more, but they're dependable. Trust is a big deal in business...
Yep, that's their email. And they don't answer any correspondence via it. Called them a thousand times, emailed repeatedly... They have not responded to my Paypal request, so I escalated it to a claim. No response to that either... I'll do business elsewhere.
It's like that old saying... A thousand attaboys and one AWE SH#T... I read some more bad press on BYC about slow deliveries and no response to calls and email, as well.
H&BB refunded my $ via PayPal. No replies or anything... Sorry for the inconvenience, maybe???
I ordered from Cutlers. They're a few dollars more, but fast!
Get this...
I ordered three from Cutler. Not because I wanted three, however... I kept going back to their website to check the status of my order and there was no record of my order in my account history. So I didn't think it went through. I thought this strange and noticed I had not received a confirmation email of my order. Until the third time trying! So, I called and they said they'd already shipped two. Hmmm fishy...
They canxed the third upon request and now I have two. That's OK. I'll use the second as a temp brooder for staggered hatches.
Be careful. If you don't get comfirmation, call them. I think they've a glitch in their ordering process. Or I'm crazy...