Your animal hospitals sound like the ones around me.
You call, state your purpose and if you can speak to a vet, and the vet calls you back right before they close and does not give useful advice. If it is even pertinent at that point. And this is even with the animal hospital(s) you use.
All the "old school" vets are in retiring mode![]()
This is perfectly normal.I'm lucky if I get a call back the same day honestly, usually it'll be the day after if they call back at all! And then when I call to say I'm still waiting on a phone call back I just get "sorry it seems you were lost in the system" or "oh I was just about to call"
Vets do not have infinite amount of time. It's hard enough trying to book an appointment with most vets because they're book out, this means they have appointments and patients that are their priority, of course they do not have a ton of free time to make phone calls. Hence why they have receptionist to deal with the phone and trained nurses/techs to help if possible.
Assuming all vets are like the ones you have experience with is really not helpful. You cannot compare clinics.