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All hatcheries have mistakes made. I have "read" several problems with Ideal and McMurray and Cackle, etc on this forum almost daily buit for sure weekly.
I ordered from Cackle, just got my chicks. I am super happy with the customer service - they were always nice, friendly and prompt when I spoke to them on the phone (the internet leaves a bit to be desired) - and very happy with the chicks that arrived. I did not order guineas, but my turkeys, geese, ducks and chicks are great! And I believe their pricing is quite reasonable. Shipping does vary depending on where you live and how much you order. I only paid a flat $15 from MO to PA.
I think if you don't have first hand experience - good or bad - it is UNFAIR to any business to be passing vague rumors about.