my run gets real muddy , like today for example, the snow has been melting at records speeds, so much so that I got water in the basement and my ceiling int he bathroom began to leak (2 more things added to my list of fix it this spring..YAY ME)
it was practically raining in my run today, and I went out and had to put in more straw in the run cause they were scratching and making holes to get to the muddy ground...anyhow they got all muddy and wet today they looked like filthy little muddy rags, I don't keep food out there and no water either during the winter, its all inside which is cleaned every single sunday.
If people say them today they would be appalled, but truth be told the girls have a great home and dry home and are well fed and cared for.
I would take another look and see how things really are, or just let it go. I find it odd though that the owner wasn't around after you made an appointment though...kind of weird
ohh I wanted to add, that I ran into a case like this last spring, before I even had my chicks, I did revisit after the melt and the chickens looked better, but there were soo many of them, lol....but the little old lady, she can work that farm as if she was 2o yrs old. Her chickens like to chase her ducks around, kind of funny.