I'm afraid I was one of those-- not so patient in waiting people. I ordered some chicks to get here by the first of Feb. McMurry was right on time. It's still hard to think about how those poor little babies were. Several dead, and the others just stood there shivering. What was I thinking? It's winter here in Utah. I assumed there would be a heat pack and all would be comfy cozy. No heat pack. All shivering, then most gone within a few days. I had called the second day telling them what was going on. I was almost in tears. The lady said, call the next day, give it the full three days, they guarantee, then let the person know how many have died, and how many look "only" 95 percent. They would replace. They are replacing 20 out of the 27 that came..that tells you how bad things were. They were willing to ship right away, I asked if we could wait until March. The weather is warmer in that month, usually. She said they would put a heat pack in. Now, I'm crossing my fingers that March will be ok. I've learned my lesson. Don't order in the winter, and from what I'm reading here..the summer, because we get very hot here in the summer too. March is nice, and it will be mid March. I won't be worring too much for them by then. Yes, need to be more responsible on this end. I know now!