You might look through this article. It’s got some good stuff in it.
http://urbanext.illinois.edu/eggs/res24-00.html
One possibility is that you have them upside down. If you incubate with pointy side up so the air cell is on the bottom, they are not likely to make it.
Did you turn them the first two weeks? If they are not turned properly they can die in that third week. Body parts may not form in the right places and when they have to depend on those body parts, they die. Turning affects other things too, like membrane development. I know you said you have a turner so this is almost certainly not your problem, but I’m not afraid to ask a silly question.
I’m not familiar with that incubator, forced air or still air? If it is still air, another possibility is that they could not breathe. They need a fresh supply of oxygen through that porous shell. If you have the plugs in so there is no air circulation, they may have died from lack of oxygen. This is not important the first week or so, but late in incubation it becomes very important.
Did you calibrate your instruments so you are sure the temperature and humidity were right? Don’t trust the thermostat that came with the incubator. It could easily be off and you may need to adjust it. Humidity is important too.
That’s all I can think of right now. Good luck figuring it out.