You know, I'm making a connection here....... We went to Disneyland this last spring.
Disneyland has always been renowned in the business world as being the model of customer service. There is a customer service book that details some things about Disneyland, like that all employees pick up trash the second they see it, including the big wigs. The gold paint on the merry-go-round is removed after the park closes, then re-painted and blown with blow driers to be ready when the park opens the next morning. At that time, the business sense there was that people came there to be put in a fantasy land, and if the paint is chipped or debris is scattered around, they cannot maintain their fantasy. Very true, right?
Well, when we went, everything was wonderful till Toon Town. Have you been in Mickey's house, or Minnie's house, or Goofy's house? The oversized chairs, telephones, flowered rugs, dishwasher with window so you can see fish swimming around inside...... I went there when it first opened years ago. Neat stuff. This past spring, holy cow. If 50,000 people touch a Minnie Mouse phone, paint will wear off, right? Well, everything was worn, badly. Knobs were missing. I stopped looking at the houses as belonging to Mickey et al., and thinking "Why don't they re-paint this stuff????"
Anyways, I'm wondering if a decline in park standards is merely a reflection of a decline in Disney standards overall.