file a claim with USPS
https://www.usps.com/help/claims.htm
File a Claim Online
Insured Mail
You may file an indemnity claim for insured mail, COD items, Registered Mail with postal insurance, or Priority Mail Express packages. Each mail service has a different timeframe for filing. If your package arrives damaged or with missing contents, you may file a claim immediately.
Filing Domestic Claims
What do you need to file a domestic claim?
A Tracking or Label Number
The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters.
Example: 9205 5000 0000 0000 0000 00
If you don't see a number like that, look for a string of 20, 22, 26, 30, or 34 numbers.
Proof of Value
Proof of value can include:
- A sales receipt
- A paid invoice or paid bill of sale
- Statement of value and/or estimates of repair costs from a reputable dealer
- A credit card billing statement
- Receipt of costs incurred for reconstruction of non-negotiable documents
- Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed
Evidence of Insurance Purchased
Evidence of insurance includes:
- The original mailing receipt issued at the time of mailing
- The outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured
- A printed electronic online label record or a computer printout from the application used to print the label and purchase the insurance
Proof of Damage
Photos that clearly show the extent of damage will help with your case. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer.
If you received something damaged, please hang onto the original packaging and the damaged item until your claim is settled. You may be asked to take them to your local Post Office
for inspection later. Please do not reship the package.
Here is a transcript of the video from USPS:
US POSTAL SERVICE
How to File a Domestic Claim Video Transcript
The Postal Service safely delivers nearly $4 billion packages a year, but we know that doesn't matter if the lost or damaged package is yours. If your package is lost or damaged, visit USPS dot com to submit a claim.
Roll over the Help drop down menu and click “File a Claim”. On the next page, read the tips and information so you can gather all the information you’ll need for your claim. Then, click “Start an Online Claim”.
Sign in to your account. You can use an existing user name or create a new one.
Enter your tracking number and shipping date to start a new claim.
Then, enter your package information and the reason for your claim.
Next, tell us if you mailed the package or received it, and fill in blank address information.
Now, you can describe the items that were lost or damaged.
You can add up to 10 items per claim. You must name the item, select an item type, and provide a brief description of the item.
Enter the purchase date of the item and the amount you are requesting in your claim.
Proof of value is required. Only JPEG or PDF files under two megabytes are allowed. To upload, click “Choose Files” and select the files you want to upload. Some browsers will provide a drag and drop function for each section. Click the Information button to see examples of proof of value.
After describing the items in your claim, give the claim a nickname so you can easily identify it later.
You can choose to Save a Claim and Add Information later or choose Review to submit the claim. You must review the claim before submitting.
Once you have reviewed your claim, click “Submit Claim” to begin processing or click any of the edit links to change your information. When you submit your claim, we will send you an email confirming your submission.
On the confirmation screen, click “Claims History” to see details and status of a claim. Click “Current Claim” to begin a claim for a different shipment.
If your claim is denied or you feel the payment is insufficient, you may appeal the decision. To start an appeal, go to the Claims History page. Select the claim. Enter additional information you want considered and resubmit.
For additional information, on claims, visit the Claims page and the FAQ section on USPS dot com.
Thank you for choosing the United States Postal Service for your shipping needs. We look forward to resolving your claim.