For people with MM chicks. This fell in my e-mail this morning....

[FutureChickenMan]

Yep, finding out the root cause, normal business practice.

 

[FLOWERPOT]

From what I understood, They were vaccinated and it was either a bad batch of vaccine or they were improperly injected, Which would have left the birds vulnerable.

MM is a great company to do business with and their customer service is top notch. I would definitely order from them again especially seeing how hard they are trying to right the problem and their honesty about it.

I'm sure that early on it was best to find out what the problem was with a proper diagnosis before they admitted it could have come from them.

 

[chcknrs]

For gosh sakes people! Ya read the first two sentences and ignore the rest! The message states VERY clearly that their birds were immunized and they "were in a quandary as to the results" of the infection. With high production hatcheries, mistakes DO happen once in awhile. For those of you who have NEVER maken a mistake, keep on. For those of us who have learned from the errors of our ways, get a grip and give them a break! For those who have never learned.........sigh, you'll prolly never learn.

 

[MNKris]

And yet they STILL have not acknowledged anything from me, and I am the one that turned in the report to them. I am sorry, but a great company would at least say something to the person that gave them the official report. People are getting emails, but I have gotten nothing, nada...

 

[Farmer Kitty]

Quote:
The fact that you are the one to turn in the report that you're not hearing from them. I find it funny that with all the reports on here to say nothing of those others who are not on BYC that they had to have a report from outside. How much would it have taken for them to set up a brooder and keep a few chicks in the breeds that were having problems? Then they could have seen the symptoms and had the tests run themselves. Instead they kept blaming the weather and poor care by the person who bought the chicks.

Don't take me wrong. Once they had a report they did everything they could. I just think that they could have done more to begin with. Every livestock operation is going to have trouble at some point or another-it's just how it's handled that makes the difference.

 

[hensdeliverthegoods]

Quote:
I don't understand how you concluded that people were being hard on McMurray. Most were just saying they were relieved to know, and still plan to order from them?

 

[newbiecaroline]

So how did the hens get AE?
It says they all had been vaccinated.
Did I miss something?

 

[DLS]

what week chicks are affected?

 

[MaineChickens]

Vaccinations are not fool proof.

 

[MNKris]

That's exactly it. I know things happen. I don't "blame" them, exactly. But, they take responsibility for their breeder flocks and whether our chicks were infected by egg or hatchery, it doesn't matter to me, it is one in the same. It's not that it happened, it's how they dealt with it, and specifically, how they have dealt with me.

I KNOW for a fact that my report was the first given to MM. They brag on themselves about great customer service, blah blah blah. I EVEN GOT A FOLLOW-UP CALL FROM THE U of MN, wondering how my surviving chicks were doing. Now, that shows someone who cares. A vet professor from the VDL took the time out of his busy day to call me. I know how rediculously busy they are. That is someone who deserves a gold star.

What did I get from MM? Not an email, not a call, not a letter. I spent a lot of money feeding over 90 sick chicks for the first two weeks of their seemingly healthy lives. I spent $72.50 to make sure my other chicks didn't get sick and I passed the info on to MM. Was I offered some free healthy chicks or at least something? Nope. Oh, I suppose you could say I have been able to heat my house with all the dead chicks. Yesterday we popped 5 dead ones in there, today another one, tomorrow I think there with be 3 or 4 more...Plus one for the outdoor wood boiler! I was such a fan of MM. I have bought from them for YEARS and YEARS. I have thought about writing them a letter, but then I thought, well, they certainly know how to get a hold of me if they want to, and they haven't. I doubt if my kind of letter would make their fancy catalog anyway. I don't know how many customers they have, but now I can safely say it is number of customers minus one.