Was happy with the whole process. Chicks arrived within 2 days. Unfortunately one of the turkeys died within an hour of getting them home. He was bad off when I picked them up, panting and just laying on his side. Couldn't get him revived. Another of the chicks seems on it's way out also, but the remaining are active and healthy as of this minute. Did not get any extras thrown in, so nothing to cover the loss. I emailed Ideal, haven't had a chance to call them yet I will do it in a few minutes. I was kind of waiting to see if the 2nd chick passes or not. I will update this if more chicks pass on, but so far so good. They're so darned cute, and so much smaller than my full-grown females.....I almost forgot how special baby chicks were! Soooooo precious!!!!