When I turned 18 and had to pay for my own car insurance, my mom recommended this 'pal' of hers who was an agent. She always messed things up but the insurance was cheap so I let it go.
Then, all of a sudden my insurance goes up from 113 a month to 155 a month. I have had no accidents, no claims at all, and the price jumps this much without a word from my agent. All she would say is its the best price she can get and she shopped around a lot for me.
So I call another insurance company and get BETTER coverage for 118 a month. I checked with my agent and told her I was switching and asked how much notice they needed. She said if I faxed her something stating I want my insurance policy cancelled on that date, it would get done and I would actually be given some money back since I had paid too much into the policy already. I thought that was great, faxed her the stuff and emailed her a bunch to confirm she had got it and all was well.
Then, onthe first of the month, my new insurance AND my old insurance goes out of my account on the same day. I was overdrawn by 30 bucks and my bank charged me a 50 dollar overdraft fee (which was totally not cool on my banks part) My old agent wouldnt return my calls or emails so I took it to the actual insurance company, asking for a refund of the 50 dollars since I had documented proof the agent promised me I would not be charged for another month and my policy was cancelled. They then tell me I owe THEM money to the tune of 150 dollars.
The agent finally responded to me after I sent her a no-more nonsense email and told me she would be forwarding the info to her manager. I called the manager, never heard back either.
My Dad just got insurance with the same agency, with the same insurance company. His agent was from another office and was great.
Some people don't deserve their jobs.
