A year ago, I purchase some quail eggs from them. I received an email from them telling me the general dates that I would receive my delivery, so I contacted my post office and asked them to hold all packages. As luck turned out, they missed that one package and the carrier stuffed the box into my mailbox, where it sat until I got home. I was horrified when I saw the box stuck in there sideways, and the daytime temperature was in the low 80's. I contacted Strombergs on what happened, and they told me to contact them if I didn't have a successful hatch. Two out of 15 chicks, so they shipped me another 15 plus a few extra eggs, only this time they provided me with a tracking number, and I was able to have that package held by the post office, and I had 11 out of 18, so I wasn't totally upset about the experience. I just wish it could have been positive from the beginning.
The way the Post Master explained it, Priority Mail does not necessarily have a tracking number, so it is difficult for them to find one package out of hundreds of thousands, but if a package has a tracking number, it can be identified by automation. As I have told the people at Strombergs, I would gladly pay for UPS Overnite or FedEx if it meant I could receive my hatching eggs without incident, but since they don't ship a single egg, that is out of their control.
I have since found a more reliable source for quail eggs, so I no longer use Strombergs.
James