every one is right about their advice & we need a larger picture & more pictures of her vent area,but i cant recommend Preparation H, thats just not a good idea and can be harmful at this point.! honey is always better, but if there is a fly strike wound i would try blue kote if thats needed, i use that on every animal and my self HA , plus it helps with bumble foot to , i had a young NHR that prolapsed 2 times in a row months apart after it took weeks to heal her the first time, but i finally stopped it for good with an expensive calcium supplement that worked like a charm, but right now you are dealing with an emergancy beyond a regular prolapse, since the egg you feel is broken inside & infection is the danger , i would start with a dropper to a dropper & 1/2 full of colloidal silver, it cant hurt the hen and will help fight off any infection, i would give a good quality liquid multy vitman & 400mg of vit E & C that can help keep the vent tissues in good condition since its the tissue that needs rebuilding when a prolapse accrues , the elasticy of the of the vent tissues is being lost and leads to a prolapse, also watch for dehydration that can also cause a prolapse along with a real need for calcium. if you can start with these things & then when another egg might help push out any parts of the broken egg, but i would not introduce any further things into her body fingers or other products, flushing or what ever & keep the area sanitary at all costs to avoid introducing an infection , i would hold off and wait to see what happens, and short of going to a vet , i would give her the colloidal silver and a human calcium supplement & human liquid multy vitamins since tums wont be enough & pray her body can fight off any possible infection , i would feed cooked egg that will help her immune system and if she seems dehydreated feed her the water from canned tuna, i just drain off the water & put that tuna in the freezer for future use, if this is working then next is to keep her from laying any more eggs after this next egg that will surely come , then you can keep her in a very dark room & restrict her food ( i fed my hen some scratch & that way nature will take over and help to stop any more eggs, its all got to do with the light & food that encourages egg laying , i was able to completely stop my hen from laying eggs in 3 or 4 days time & stopped her laying eggs for a a month , so after the eggs stopped i fed her normally,with a lot of vitamins & supplements ..! and she has been fine for a year & 1/2 since & laying giant eggs every day so by doing all of that it gave me the time to heal her from the inside out & it worked..! but also i read there is a shot the vet can give to stop her laying eggs , but the dark room & restricting food for a few days works , dont stop feeding her just feed her a lot less, so if it were me my goal would be stopping any possible infection thats no #1..!!!!!!! and then stopping the eggs.! after this next egg that will surely be laid , and that might help to remedy the situation by helping to push out those pieces of egg shell that are inside.! but its not a sure thing, so short of going to the vet im hoping that will help, please post a larger pic or a few more larger pics. and i will be back later on to see if there is any further info you can add, so no worries just take control..! you can do it...! i will be back with the name of that calcium supplement, so for now good luck..!! im praying for you both..! o golly this is important dont feed layer feed that encourages laying eggs, so feed bits of cooked egg , orpieces of tuna or some scratch & try to keep her quite in a very dark room ,I was away on vacation and I just got home to one chicken with a buildup of poop over her vent. After soaking and cleaning her it's apparent she has had a prolapse. I've never had this happen so I'm googling and ended up taking a feel inside and I feel an egg shell with parts missing and broken off. I put my gloves and lubed finger and from what I can feel it feels like there is an egg but it's on the other side of whatever is protruding so I can't remove the egg shell or pieces of the shell. It feels like there is half an egg and the rest is gone. I don't know what to do but I have cleaned it entirely and have applied antibiotic ointment to the red angry looking vent which is lumped out pretty good and I have clipped the yucky feathers away from the vent. She's acting fine and looks great from the front. When I touched it she almost made a whine noise so I don't want to bother her again until I know what to do. Any help with this would be great I don't know what to do but it seems scary to push on that bulge when there is clearly an egg in there that has broken. She's currently caged alone now that I've cleaned her up. My neighbor was feeding them for a week and he didn't notice so it could be as old as a week. I really don't know. I also took a picture of it and that is from after I trimmed away feathers. I appreciate any help I could get. I don't want to loose my girl.